Customer Care & Policies
At Herbal India, we prioritize customer satisfaction and ensure that all products sold are of the highest quality. Please review our return and refund policy carefully before making a purchase.
Customer Care
For any queries, contact us at info@herbalifeindia.co.in or call +91-7250232305.
Shipping Policy
We offer fast and reliable shipping across India. Orders are processed within 24-48 hours.
Returns & Refunds
Return Policy
- We offer a 7-day return policy from the date of delivery.
- To be eligible for a return, the item must be unused, unopened, and in its original packaging.
- Returns must be initiated within 7 days of receiving the product by contacting our customer support team.
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
Refund Policy
- Refunds will be processed only after the returned product has been inspected and approved.
- If approved, refunds will be issued to the original payment method within 7-10 business days.
- Damaged or Incorrect Products: Contact us within 48 hours of delivery with clear images and details.
- Upon verification, resolution may include:
- A replacement of the damaged or incorrect product.
- Store credit issued within 7-10 days, valid for 90 days.
Cancellations
- Orders can only be canceled if they have not been processed or shipped.
- Once an order is shipped, it cannot be canceled or modified.
- To request a cancellation, contact our customer support as soon as possible.
Terms & Conditions
By using our website, you agree to our terms and conditions including use of services, payment, and delivery rules.
Privacy Policy
This Privacy Policy describes how Herbal Planet ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.herbalplanet.in (the "Site") or otherwise communicate with us (collectively, the "Services").
By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Modifications will be posted on the Site, and the "Last Updated" date will be revised accordingly.
How We Collect and Use Your Personal Information
- Information Directly from You: Contact details, order information, account info, shopping behavior, customer support interactions.
- Cookies & Tracking: Device info, usage data, network details. You can control cookies in your browser.
- Third-Party Sources: Payment processors, marketing partners, analytics providers.
How We Use Your Information
- Providing and improving our Services
- Processing orders and transactions
- Marketing communications
- Security and fraud prevention
- Customer support
We do not sell your personal data to third parties.
How We Share Personal Information
- Service Providers (payment, shipping, cloud storage)
- Business Partners (marketing & advertising)
- Legal Obligations
- Corporate Transactions
Children’s Privacy
Our Services are not intended for children under 16. We do not knowingly collect personal data from minors.